customer feedback

​This past week, I have been calling our clients individually. I still have a large number of them to call, but I have been able to learn a lot from the ones I have called already.

We want our clients to know how much we appreciate them. This is why we are taking the time to call every all of them. I would like to share a couple stories from my phone calls to schools this week.

At every school, I explain who I am and why I am calling, I then ask them how DIR-S has been treating them so far this school year. At one of the schools, the principal admitted that they had not drilled with DIR-S very much last school year. This year though, they have drilled with it regularly, and it has worked flawlessly for them. He said that they were glad to have it in their school and that having it installed and being familiar with it has instilled among the faculty and staff of the school a heightened sense of security. They feel more comfortable because they know how to use their emergency communication system effectively. 

This made me feel very good because it shows that even our clients sometimes take some time to truly understand how much of an asset DIR-S can be. When schools run regular drills, using DIR-S, they become more prepared to face whatever real situations might arise.

In another instance, when I was talking to the principal of the school about how their experience with DIR-S has gone so far, we were able to troubleshoot an issue that they had been having. Upon closer examination, it turned out that the issue was merely because they had not updated the new users in their admin portal. She was able to contact their district officials with access to those capabilities and rectify the situation in short order. 

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In this day and age, schools have staff changes every year, and with every new staff member at the school, that needs to be updated in the DIR-S system. We have made DIR-S very user-friendly, so this process can be done very painlessly. Like any system like this though, it requires the care and small time investment needed to ensure that all user locations and names are accurate.

It is exciting to see how pleased our customers are with DIR-S. There has been a lot of work put into it, and we are continually working to make it as good as it can possibly be. Reaching out to our clients and being able to learn about the experiences they are having with DIR-S has been a very rewarding project because it has allowed me to connect with our customers and hear about how they have been using DIR-S to help ensure the safety of everyone in their school. 

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