Do you know how to make SURE you will receive your DIR-S notifications?
As you know, DIR-S alerts on mobile devices come through as regular notifications.
Please make sure DIR-S notifications are set to ALLOWED (see screenshots for optimal notification settings) Push Notifications are a primary step to ensure you are receiving notifications on DIR-S.
Mac and Windows desktop applications will still be the primary source of notifications. This is because desktop applications can override your screen, sounding an alert. Mobile devices are a secondary source for notifications because phones are not as consistent with connectivity as desktops and cannot override the screen and sound settings.
We have been working tirelessly to make DIR-S as robust and reliable as possible for both minor day-to-day and larger more crucial incidents.